Privacy policy

Last Updated: September 01, 2026

At Hnrelon, we respect your personal data and attach great importance to privacy protection. This Privacy Policy describes how we collect, store, use, share and protect your personal information when you visit and shop at www.hnrelon.com.This policy complies with the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).

1. Information We Collect We collect information you actively provide: name, shipping address, billing address, email address, phone number, order details, payment‑related information. We also automatically collect technical information: IP address, browser type, device information, browsing behaviour, cookie data when you visit our website.

2. How We Use Your Personal Data

  • Process, fulfil and deliver your orders
  • Send order‑status notifications, shipping updates and after‑sales support
  • Reply to customer service enquiries
  • Improve website functions, products and shopping experience
  • Send marketing emails only when you explicitly opt‑in; you may unsubscribe at any time
  • Comply with legal obligations under Australian law

3. Cookies & Similar Technologies Our website uses cookies to improve browsing experience. You can manage or disable cookie settings in your browser. Disabling some cookies may affect certain website functions.

4. Data Sharing & Third‑Parties We will not sell your personal data. We may share necessary data only with trusted service providers for order fulfilment: payment processors, logistics delivery partners, technical website service providers. All third‑party processors must comply with Australian privacy requirements.

5. Data Security Measures We adopt technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure. However, no internet transmission method is 100 % secure.

6. Your Privacy Rights Under Australian Privacy Principles you hold rights including: access to your personal data, correction of inaccurate data, request deletion of your data, complain about handling of your personal information. To exercise rights please contact our support team. You also have the right to lodge a complaint with the OAIC (Office of the Australian Information Commissioner).

7. Data Retention Period We store your personal data only as long as necessary for order processing, business records and legal retention requirements. When data is no longer required, we will securely delete or anonymise it.

8. Minors Our website is intended for adults aged 18 years and older. We do not knowingly collect personal information from minors.

9. Policy Updates We may revise this Privacy Policy occasionally. Changes will take effect once published on www.hnrelon.com with updated “Last Updated” date.

10. Contact Information for Privacy Inquiries

Business Address: 60 Batavia Avenue Leppington, NSW 2179 Australia

Phone: +61 2 9606 6727

Website: www.hnrelon.com

Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM AEST